Wednesday, June 15, 2011

Lost and found

Some good news here. Someone found my lost saddle bag and phone on Sunday and, apparently, I must have lost it a lot earlier in my ride than I thought.

You see, I know this because whoever found my phone began trying to find me at 9:38 a.m. when they made their first call. They obviously didn’t find me since a) I didn’t have my phone, b) I was riding until almost noon and c) most important, I actually wasn’t in El Salvador where they were tyring to reach me. I was in Bethesda. An easy mistake, people make it all the time.

I understand this confusion. You find something that obviously fell off a bike, c’mon, the spare inner tube, multi-tool and inflator are a dead giveaway, but the phone, the phone could throw anyone for a loop. “One of these things is not like the others, one of these things just doesn’t belong.” And in the confusion it’s totally understandable someone could confuse Alexandria and El Salvador - they both have an "L" as the second letter, and "A" near the middle and a "D" near the end. (There was also $30 in emergency Gatorade/Snickers cash in there, but I consider this a finder’s fee for the effort to find me.)

And they tried hard to find me for the next five and a half hours until I was rude enough to brick the phone. So, to the person I inadvertently cut off in the middle of your valiant attempt to locate me and get my phone back to me, I apologize.

This Good Samaritan’s efforts to find me in El Salvador were revealed to me yesterday when my shiny new iPhone beeped with a text from AT&T telling me, “You have exceeded $200 in voice usage charges. Manage your account @ att.com to find the plan that’s right for you and minimize a costly bill.”

Don’t get me wrong, I am deeply grateful for the effort someone went to find me. I don’t know if I’d have spent five and a half hours of my Sunday accidentally calling another country trying to find someone so I could return their 5-year-old Motorola Razr, but it’s the thought that counts. Right?

Now here are some words you’ve probably not heard before:

I <3 AT&T

Yes folks, it’s true. Not only did an actually human (a very nice lady whose name, sadly, I didn’t get) answer my call on the second ring, she spent the next 15 minutes chatting with me as I promised her this was all a misunderstanding and that while I was glad someone was trying to find me, I really wasn’t in El Salvador. She understood completely and within minutes the more than $200 in charges between 9:38 a.m. and 3:16 p.m. were removed from my bill.

I’ll say it again – I <3 AT&T! They rock and they’ve earned a customer for a very long time.

One final thought. To anyone who says this is a victimless crime, I call bullshit. There was a victim here, multiple victims in fact – AT&T and everyone else who pays higher fees because a corporation writes off these losses. Theft like this is no different than someone trying to steal from Wal-Mart or Target.

And it’s only because AT&T was kind and understanding enough to write off more than $200 in charges for services stolen from me, that I’m not digging myself out of a hole.

So, to AT&T, thank you very much.

And to the douchbag asshole who used my phone to steal from me: Fuck You!

3 comments:

lacochran's evil twin said...

Glad you had a happy ending. Er, got satisfaction. Um, came to a good resolution. (Why is everything sounding dirty to me all of a sudden?)

Anyway, I heart AT&T, too.

magnoliathoughts.com said...

that's the first time since i joined the AT&T empire that i've heard of them doing something right. thank god it came at such a good time for you.

FoggyDew said...

evil twin - however you want to put it, it was all good.

magnolia - the funny thing is I've never really had any problems with at&t. perhaps it's because i don't expect all that much, but it's nice to know they were able to help me when i had a problem. unlike some telecommunicaitons providers ... coughcoughcomcastcoughcough... i've had experiences with in the past...